Today we went to have lunch at a famous briyani rice restaurant near Puduraya bus station. Surprisingly, there were only a few tables of customers only when we reach the upper floor of the restaurant. I went there a few times but this round was just quiet.
I tasted the food and it remained good. Therefore, I can only guess a few possible answers to the multi million dollar question:
- Competition - the Puduraya bus station, which is only opposite the restaurant, was reopened in April this year. There are many similar food store operating in the bus station.
- Pricing - RM9.0 for a plate of white rice + some vegetable + a piece of fried chicken is considered expensive.
- Based on my last experience, when their business is good or even this round, they do not provide good customer service i.e. their response rate is very slow.
- They took quite a while to serve drink ordered despite not many customers. I guess they do not have enough staff in the kitchen. This is very bad as customers have only one hour lunch time including the travel time.
Well, I will still go there from time to time as the food is still tasty but the above 4 points, at least, will deter some customers to go back again.
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