Notebook LCD Screen Replacement

Day 73 - 927 days to go

Finally, my LCD screen is replaced after more than a month. Luckily I bought a 24 inches LCD monitor to work as an external screen long time ago. Hence, the damage to the LCD screen did not really cause much problem to me except that I cannot bring my notebook to write memo or minutes during meetings.

Well, the long replacement period was due to a few factors:

1. First of all, I need to lodge a report to IT help desk.
2. After assessment, they will call the notebook vendor for another assessment.
3. Then the vendor will take a few days to revert with their assessment and reply if the screen damage is covered by warranty.
4. For my case, the damage was not covered and hence need to be replaced.
5. Then I need to get approval for replacement.
6. After getting the approval, I need to raise a purchase order.
7. The PO needs to be approved by the administration department.
8. After that it needs to be sent to IT for further action.
9. Then IT will send the PO to buy a new one from the vendor.
10. The vendor will attend to the PO and arrangement for the replacement.
11. Finally, the screen was replaced.

Well, I am not saying that the whole issue should not go through so many steps for a proper control but the turnaround time should be much faster. To me, the whole process should not last for more than two weeks.